Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.  

We will: 

● Ensure our patients have 24-hour access to medical advice.

● Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.

● Work in partnership with you to achieve the best medical care possible.

● Involve you and listen to your opinions and views in all aspects of your medical care.

● Regard the prevention of disease, illness and injury as a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

● Let us know if you intend to cancel an appointment or are running late.

● Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

● Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Old Machar Medical Practice's Statement on Violent Behaviour

Zero Tolerance policy
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Old Machar Medical Practice's Policy on Failure to Attend Appointments

Patients who fail to attend appointments not only waste doctors and nurses time but also prevent other patients from being seen.  On average 30 HOURS of consulting time is wasted every month. 
The partners have decided that a firm approach is required and have introduced a new policy to deal with this problem.
Any patient who fails to attend two appointments within a six month period will receive a warning letter.
If they fail to ONCE MORE within the next six months they will be advised they are to be removed from the practice list.
This decision has not been taken lightly, the partners are disappointed that this policy has to be introduced but hope this will improve appointment availability and reduce the time patients have to wait to be seen.

December 2012


526-528 King Street,                     
Aberdeen. AB24 5RS

Jesmond Drive,
Aberdeen. AB22 8UR

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