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Send mail to ? Old Machar Medical Practice Administrator with comments about this web site.  Please do NOT sent any medical questions via email.  The practice are unable to answer any medical questions via email due to security issues.


Disclaimer: The information given in these pages is provided for information only.  Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided.  Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.


The Old Machar Medical Practice is not responsible for the content of external Internet sites.  These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.

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Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.  


We will:


We would respectfully ask that you:


As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


Old Machar Medical Practice's Statement on Violent Behaviour

 

Zero Tolerance policy


The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.


The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.


All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.


Old Machar Medical Practice's Policy on Failure to Attend Appointments


Patients who fail to attend appointments not only waste doctors and nurses time but also prevent other patients from being seen.


On average 30 HOURS of consulting time is wasted every month.



The partners have decided that a firm approach is required and have introduced a new policy to deal with this problem.


Any patient who fails to attend two appointments within a six month period will receive a warning letter.


If they fail to ONCE MORE within the next six months they will be advised they are to be removed from the practice list.


This decision has not been taken lightly, the partners are disappointed that this policy has to be introduced but hope this will improve appointment availability and reduce the time patients have to wait to be seen.


December 2012