All patients are seen by appointment only.
#UPDATE 04 JULY 2020# - From 13 March 2020, due to Coronavirus risks, we have suspended all online bookings. Please call the surgery on 0345-337-0510 if you require an appointment.
CORONA-VIRUS - UPDATE TO PRACTICE APPOINTMENTS
We continue to provide all initial GP contact via our online eConsult system (accessible via the practice website – www.oldmachar.co.uk under eConsult), or telephone or video call. We expect this to continue for the forseeable future. Please DO NOT ATTEND THE SURGERY.
For booked appointments, a clinician will contact you by telephone (or video if you would prefer) as close to the time of your booked appointment as possible and will advise you as to the best course of action for your clinical query. Patients will only be seen face-to-face if the GP feels a physical examination is a necessity.
Practice Nurse Appointments:
Nurse appointments or necessary interventions can be organised by calling reception. The nurses continue to provide a significantly reduced service for those procedures deemed absolutely necessary. Routine nursing reviews of chronic illnesses are cancelled until further notice. "Routine" interventions that can be postponed will not be untertaken at this time. These measures are being taken to reduce the infection risk to our patients and our staff.
Face-2-Face appointment with any member of staff:
Face-2-Face appointments will be organised when required. For those with pre-arranged F2F appointment please note:
1. If you, or anyone in your household, develops symptoms consistent with corona-virus (fever, cough, shortness of breath, sudden loss of smell etc) please do NOT attend your appointment but ring reception for further advice.
2. Only arrive just in time for your appointment. All accompanying persons should wait in their personal car if possible.
3. Upon arrival the receptionist will ask you to confirm you have no corona-virus symptoms and your temperature will be taken before entering the surgery.
4. ALL patients entering the practice will be asked to wear a face covering. Please bring your own face covering to use, but if you present at the practice without a face covering we will provide you with one.
Midwife/Health Visitor/Psychologist/Links Worker/Podiatry etc Appointments:
Whilst they usually consult within our building, services provided by health visitors, midwives, links workers, psychology, and podiatry are not controlled by the practice directly. Queries relating to provision of these services should be directed to the specific services. Routine appointments are significantly scaled back with these healthcare practitioners as this is currently government policy and appointments with these practitioners are also likely to be predominatly done by telephone or video consultation. Vaccination services and baby checks will be continuing but with alternative arrangements.
Can be ordered via our telephone number and online as currently happens, but we would request that patients inform us of a "designated pharmacy" so that prescriptions can be forwarded directly there for collection rather than for pickup at the surgery. Alternatively ask your pharmacist/reception regarding the CMS system if you are on long term stable medications.
Medical Certificates & Letter Requests:
We are encouraging email of medical certificates rather than collection from the surgery. Our suggestion is to use our eConsult system to request medical certificates and other letter requests as this will provide us with an up to date email address in order to forward the certificate to you.
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