Appointment Times

All patients are reviewed by appointment only.

#UPDATE 17 May 2023# - All online appointment booking remain discontinued.  Please call the surgery on 0345-337-0510 if you require an appointment.  Our reception staff will help guide you to the most appropriate and timeous appointment modality.

GP Appointments: 

All initial GP/Clinician appointments are via remote contact - via our online eConsult system (accessible via the practice website – www.oldmachar.co.uk under eConsult), or telephone or video call.

For booked appointments, a clinician will contact you by telephone (or video if you would prefer) as close to the time of your booked appointment as possible and will advise you as to the best course of action for your clinical query. Patients will be seen face-to-face if the clinician feels a physical examination or in person consultation is necessary. 

We can normally offer you an appointment with the doctor of your choice within 15 working days and with any doctor within 5 working days.  We have a system for "on the day availability" to help us to meet the needs of patients with urgent or emergency medical problems. To make an appointment please contact the surgery using the normal surgery number (0345-337-0510) and either select option 2 for the King Street Surgery or option 3 for the Jesmond Surgery. 

Although you are free to consult with any doctor, it is normally best to stay with the same doctor for the duration of any problem to ensure continuity of care. 

Practice Nurse Appointments: 

As part of a national redesign of services, many of the traditional GP Practice Nurse roles have been partially or fully taken over by the Aberdeen City Health and Social Care Partnership (HSCP). Procedures such as Blood Pressure Checks, Blood tests, Wound care, etc. are now largely done by CTAC nurses employed by Aberdeen HSCP. Many of these staff remain providing appointments within our practice for patients. However, it may mean attendance at a CTAC "hub" rather than your practice for such procedures. Further information can be found here.

Our Practice nurses continue to provide extensive services including venepuncture, electrocardiography, acute wound management, cervical screening and chronic illness reviews. We are also currently trialing a new "online review" for some conditions including diabetes, COPD, asthma, and oral contraception - watch out for text messages for those that are included. 

Face-2-Face appointment with any member of staff:

New Scottish Government guidance comes into effect from Tuesday 16 May 2023 meaning face masks 😷 are no longer need to be worn in healthcare settings. Staff, patients and visitors may choose to continue to wear a face mask if they wish.

If you wish your clinician to wear a mask when being seen face2face please let reception know and we can happily accommodate.

We do however ask if you are coming to the practice and have any respiratory symptoms to please inform our reception team and please wear a mask when entering the practice. This will protect vulnerable patients in our waiting room and allow your clinician to wear the appropriate PPE protection. Please bring your own fluid resistant face mask to use, but if you present at the practice without one we will provide you with one.

Midwife/Health Visitor/Psychologist/Links Worker/Podiatry etc. Appointments:

Services provided by health visitors, midwives, links workers, psychology, and podiatry are not controlled by the practice directly. Queries relating to provision of these services should be directed to the specific services.

Vaccination services:

Vaccination services (including Childhood, Adult, Maternity, Travel, Flu, and Covid-19 vaccinations) are no longer provided by the practice. For information regarding the Grampian Vaccination service, including eligibility criteria and contact details can be found on their website https://www.grampianvax.com/

Repeat Prescriptions: 

Can be ordered via our dedicated telephone number and online. Please ensure you inform us of a "designated pharmacy" so that prescriptions can be forwarded directly to the pharmacy for collection. Alternatively ask your pharmacist/reception regarding the MCR/CMS system if you are on long term stable medications.

Medical Certificates & Letter Requests: 

We are encouraging emailing of medical certificates rather than collection from the surgery. Our suggestion is to use our eConsult system to request medical certificates and other letter requests as this will provide us with an up to date email address in order to forward the certificate to you.

If you are unable to keep appointments please let us know as soon as possible so that the appointment can be reallocated. Failing to keep appointments wastes considerable medical and administrative time. Dozens of appointments are “lost” each month because patients simply fail to cancel unwanted appointments.

PERSISTENT FAILURE TO ATTEND APPOINTMENTS WILL MEAN YOU WILL BE ASKED TO LEAVE THE PRACTICE LIST.


Updated: 17 May 2023

Address

526-528 King Street,                     
Aberdeen. AB24 5RS

Jesmond Drive,
Aberdeen. AB22 8UR

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