All patients are seen by appointment only.
#UPDATE 13 MARCH 2020# - Due to Coronavirus risks we have suspended all online bookings. The online system does not triage patients in the same way as receptionists. Please call the surgery on 0345-337-0510 if you require an appointment.
CORONA-VIRUS - UPDATE TO PRACTICE APPOINTMENTS
Due to increased concern regarding Corona-virus, with immediate effect, we will be amending all GP appointments to telephone or video calls. If you already have an appointment booked please DO NOT ATTEND THE SURGERY. A clinician will contact you by telephone (or video if you would prefer) as close to the time of your booked appointment as possible and will advise you as to the best course of action for your clinical query. Patients will only be physically seen if the GP feels a physical examination is a necessity.
Practice Nurse Appointments:
If you have an appointment booked with our Practice Nurse you will be contacted by our reception team to discuss attendance. The nurses will continue to provide a significantly reduced service for those procedures deemed absolutely necessary until further notice. As such your appointment may need to be rescheduled. Routine nursing reviews of chronic illnesses will be cancelled until further notice. These measures are being taken to reduce the infection risk to our patients and our staff. If you have a nurse appointment booked, but develop symptoms consistent with corona-virus (fever, cough, shortness of breath etc) please do NOT attend your appointment but ring reception for further advice. All accompanying persons should wait in their personal car if possible.
Please remember that you can also get non urgent clinical advice using our online eConsult system (accessible via the practice website – www.oldmachar.co.uk under eConsult) and we can also offer video consultations for those that would prefer this (information on the practice website under vConsult).
Midwife/Health Visitor/Psychologist/Links Worker/Podiatry etc Appointments:
Whilst they consult within our building, services provided by health visitors, midwives, links workers, psychology, and podiatry are not controlled by the practice directly. Queries relating to provision of these services should be directed to them specifically. It is likely however that routine appointments will significantly scaled back as this is currently government policy. A formal statement is awaited from Aberdeen City Health and Social Care Partnership on appointments relating to these primary care team members.
Can be ordered via our telephone number and online as currently happens, but we would request that patients inform us of a "designated pharmacy" so that prescriptions can be forwarded directly there for collection rather than for pickup at the surgery. Alternatively ask your pharmacist/reception regarding the CMS system if you are on long term stable medications.
Medical Certificates & Letter Requests:
We are encouraging email of medical certificates rather than collection from the surgery. Our suggestion is to use our eConsult system to request medical certificates and other letter requests as this will provide us with an up to date email address in order to forward the certificate to you.