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Send mail to ? Old Machar Medical Practice Administrator with comments about this web site.  Please do NOT sent any medical questions via email.  The practice are unable to answer any medical questions via email due to security issues.


Disclaimer: The information given in these pages is provided for information only.  Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided.  Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.


The Old Machar Medical Practice is not responsible for the content of external Internet sites.  These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.

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ATTEND ANYWHERE VIDEO CONSULTATION


THIS SERVICE IS ONLY FOR PATIENTS OF OLD MACHAR MEDICAL PRACTICE THAT HAVE BEEN PROVIDED A VIDEO CONSULTATION APPOINTMENT


If you would like to have a video consultation then please contact reception on 0345 337 0510 to arrange an appointment.



What do I need to take part in a telehealth video call?


Telehealth video consultations can be undertaken on PC, Apple Mac, Android Smartphone and tablets, and Apple iPhone or iPad devices.  To use our video consulting service you need the following items installed.  There is no need to register, sign in or download and install special software.


Computer

Apple Mac

Android Device

IOS Device

Minimum Specification

2GHz dual-core, i5 processor


3GB of RAM


Microsoft Windows 7 or later

Intel 2GHz dual-core, i5 processor


3GB of RAM


MacOS 10.9 or later

Less than two years old with a front-facing camera


Android 4.3 or later

iPad 4 or later, iPad Mini 2 or later, iPhone 5 or later


iOS 9 or later

Internet

Reliable Connection to the Internet

(if you can watch a video online you can make a video call)

Attached Hardware

Microphone and Web Camera

Appropriate Place

A private, well-lit area where you will not be disturbed during the consultation

Web Browser

Google Chrome browser


Click HERE for download site

Attend Anywhere App installed


Click HERE for download Site

Prepare for video consultation


Step 1 - Ensure Technical Set Up is complete


Please set up your chosen device as per the above specification prior to your video consultation appointment.

If there is a technical issue this may impact on our ability to provide your video consultation.


Old Machar Medical Practice is not able to offer technical support for your computer settings or set-up.

For further assistance with setup/use please visit the user guide by clicking HERE.


Step 2 - Test your setup


We would suggest checking all of the above technical requirements are met BEFORE your allocated appointment time - ideally when your appointment is made, and then on the morning of the appointment.  Please click on the link below and choose “Test Call” to ensure all is working as it should.

The “Test Call” runs you through the same checks as a real video call without connecting you to anyone.


Step 3 - Your video consultation


Approximately 10 minutes prior to your allocated consultation time please click the link below and follow the instructions on screen.


NOTE: this service only works with GOOGLE CHROME or with the ATTEND ANYWHERE IOS APP installed on your device


SHOULD YOU BE UNABLE TO COMPLETE/ATTEND YOUR VIDEO CONSULTATION FOR ANY REASON PLEASE CONTACT THE PRACTICE DIRECTLY TO ARRANGE AN ALTERNATE CONSULTATION MODE.