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Send mail to ? Old Machar Medical Practice Administrator with comments about this web site.  Please do NOT sent any medical questions via email.  The practice are unable to answer any medical questions via email due to security issues.


Disclaimer: The information given in these pages is provided for information only.  Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided.  Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.


The Old Machar Medical Practice is not responsible for the content of external Internet sites.  These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.

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General Services

Appointments:


All patients are seen by appointment only.  


"Routine" Appointments: We provide 10-minute appointment slots which are pre-book-able usually up to 1 month in advance.  Our routine appointment times are on display in each surgery.  Further details re appointment times can also be found by clicking here.


"Emergency" Appointments: We provide a limited number of 5-minute appointment slots which are made available first thing each morning for urgent/emergency issues that cannot wait for a normal routine appointment and must be seen that day. These are allocated on a first come - first served basis.  As these are for emergency issues only these appointments will be allocated strictly in time order - it will not be possible to negotiate regarding timing and/or which doctor you see.


Please try to telephone before 10:00am with emergency appointment requests.


Home Visits:


Good diagnostic and treatment facilities are available at the surgery and, if you are able to get there, we can treat you more effectively.  In general, home visits are only intended for those who are too ill to come to the surgery.  If you do not have a car, you should arrange a lift from a relative or friend or take a taxi.  There are few, if any, illnesses which can be made worse by a short car journey.


If a visit is medically necessary, we will be pleased to arrange this.  If you require a home visit please contact the receptionist. Please give the receptionist details so that the doctor can assess the urgency of the call.


Please try to telephone before 10:00am with house call requests.

Please note that the visiting doctor may not be your usual doctor.


Emergencies:


In life-threatening emergencies, such as severe bleeding, collapse, unconsciousness or severe chest pain, telephone "999" for an ambulance.

Out of Hours:


To obtain emergency medical advice when the surgery is closed, please contact NHS 24 by calling either the normal surgery number or 111.  A receptionist in the emergency call centre will answer your call and triage the response required.


They will either:


1) Arrange for you to speak to a doctor or nurse

2) Invite you to attend the centre to be seen by the doctor.

3) Arrange a home visit if you are too ill to visit the centre.


Out of hours cover is the responsibility of NHS Grampian.  Further advice and information can also be obtained from NHS24, whom you can call direct on 111 or visit online at www.nhs24.com.


Please note that out of hours cover is not a "walk-in service". You must call NHS 24 for advice first.


Enquiries:


Telephone enquiries are dealt with between 11:00am and 5:00pm, when our lines are less busy.  Our receptionists will be able to advise you when best to call if you wish to speak to a doctor and they can give certain laboratory results and other information over the telephone. Please remember that they may have to ask questions to establish your identity; assess the best course of action for your problem; or obtain details to pass on to the doctor. Such questions are meant to help you and are not designed to be obstructive or intrusive.  In order to ensure patient confidentiality our staff will not give results or information to anyone other than the patient.


Regular (Repeat) Prescriptions:


If you are taking regular drugs, these may be obtained in a number of ways.  Please order in plenty of time, and allow us two working days from receipt of your order until you pick the prescription.  You may order your medication as follows:


By Post: The right hand side of your last prescription gives details of your current drugs. Tick the items you require and post the slip to us. If you enclose a stamped address envelope we will post your new prescription back to you. Otherwise, you may collect it two working days after receipt of the request.


In Person: Leave your request in the box alongside the reception desk. Use either the right-hand side of your last prescription, or the request slips beside the box. Our receptionists will be pleased to help you if you have any problems.


Via On-Line Services: Register for our online services including repeat prescription request and appointment booking.  For more information see here.


By Telephone: The prescription request lines (click here for details) are open 24 hours a day.  Before making your call please ensure you have the following information to give our answer machine: Your NAME, your DATE OF BIRTH, your TELEPHONE NUMBER, and the ITEMS YOU REQUIRE.  We cannot accept prescription requests on our normal lines which must be kept clear for appointment requests and emergency calls.


Via your Local Pharmacy: Some local pharmacies provide an ordering and collection service.  This can often be done using the new initiative called the Chronic Medication Service (CMS). Further details can be obtained from your local pharmacy.


Sick Lines:


You are responsible for self certification for the first SEVEN DAYS of any illness (including Sundays) and forms SC2 (or your own employers equivalent) should be provided by your employer. Self employed or unemployed persons should complete form SC1, which is available at local post offices and benefits offices. For other certificates, our doctors are legally obliged to see the patient before they sign one of these, and you will have to make an appointment if you wish to obtain a certificate.  For extension certificates, please ensure that you request an appointment in good time, before the existing one runs out.


SC1 download - self employed/unemployedSC1 Form Download




SC2 download - employed persons

SC2 Download