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CORONAVIRUS - PRACTICE UPDATE


Advice about coronavirus:
For the latest information regarding Coronavirus, including how to arrange a test or vaccine please visit NHS Inform at www.nhsinform.scot or call 0800 028 2816.

If you require a sick note due to coronavirus, you can get this from the 111 website.

If you or the person you are calling about think they have any COVID symptoms and are significantly unwell please contact the surgery for further advice (or 111 in the out of hours period).  Advise for those with milder COVID infection symptoms can be found here.

GP Appointments:
We continue to provide all initial GP contact via our online eConsult system (accessible via the practice website – www.oldmachar.co.uk under eConsult), or telephone, or video call.  This arrangement will continue for the forseeable future. Please ONLY ATTEND THE SURGERY IF YOU HAVE BEEN INSTRUCTED TO.

For booked appointments, a clinician will contact you by telephone (or video if you would prefer) as close to the time of your booked appointment as possible and will advise you as to the best course of action for your clinical query. Patients will be seen face-to-face if the GP feels a physical examination is necessary.

Practice Nurse Appointments:
The nurses continue to provide a service for those procedures deemed necessary.  Cervical screening has restarted as per Scottish Government guidelines - click here.  Routine nursing reviews of chronic illnesses are gradually restarting but ther is a significant backlog of reviews to be done and so your review may be delayed. We are also currently trialling a new "online review" for some conditions including diabetes, COPD, asthma, and oral contraception - watch out for text messages for those that are included.  

If you have a Face-2-Face appointment arranged:
1. If you develop symptoms consistent with coronavirus (fever, cough, shortness of breath, sudden loss of smell etc) please do NOT attend your appointment but ring reception for further advice.  
2. Only arrive just in time for your appointment. All accompanying persons should wait in their personal car if possible.
3. Upon arrival the receptionist will ask you to confirm you have no coronavirus symptoms and your temperature will be taken before entering the surgery.
4. ALL patients entering the practice will be asked to wear a face covering. Face coverings continue to be mandatory in healthcare settings.  Please bring your own face covering to use, but if you present at the practice without a face covering we will provide you with one.  Face coverings are not only to protect yourself but also the safety of other patients as well as our Doctors, Nurses & other staff members.

Midwife/Health Visitor/Psychologist/Links Worker/Podiatry etc Appointments:
Whilst they previously consulted within our building, services provided by health visitors, midwives, links workers, psychology, and podiatry are not controlled by the practice directly. Queries relating to provision of these services should be directed to the specific services. Routine appointments are significantly scaled back with these healthcare practitioners as this is currently government policy.  Vaccination services and baby checks will be continuing but with alternative arrangements.

Repeat Prescriptions:
Can be ordered via our telephone number and online as currently happens, but we would request that patients inform us of a "designated pharmacy" so that prescriptions can be forwarded directly there for collection rather than for pickup at the surgery. Alternatively ask your pharmacist/reception regarding the MCR/CMS system if you are on long term stable medications.

Medical Certificates and Letter Requests:
We are encouraging email of medical certificates rather than collection from the surgery. Our suggestion is to use our eConsult system to request medical certificates and other letter requests as this will provide us with an up to date email address in order to forward the certificate to you.  If you need a sick note due to coronavirus, don’t contact your GP or NHS 24. You can download an isolation note directly from NHS Inform here

Online Appointment Booking:
Due to Coronavirus risks we have suspended all online bookings. The online system does not triage patients in the same way as receptionists. Please call the surgery on 0345-3370510 for an appointment. Online repeat prescriptions and eConsult services are not affected.  

Updated: 31 March 2022

COVID-19 Vaccine Information



National COVID Vaccination Call Centre - 0800 030 8013 (Open 0800-2000 daily)
NHS Inform Covid Vaccine information - click here.
NHS Grampian Covid Vaccine Information - click here.
Vaccination Certificate Helpline - 0808 196 8565 (Open 1000-1800 daily)
Vaccination Certificate Download - click here.

If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week, or see the NHS Grampian website.

Vaccine rollout to the general public, based on age and underlying health conditions, continues to progress well and will continue depending on vaccine supply.

You will be contacted at the appropriate time so please look out for a letter and a leaflet arriving in the post which will invite you to make an appointment for your vaccine. 

If you have missed (or need to re-arrange) your vaccination appointment, this can be done by calling the National Call centre (details as above) or via online link.


COVID VACCINATION CERTIFICATES: Patients can now get vaccination status certificates online via nhs inform - please click here.  Alternatively contact the Vaccination Certificate Helpline on 0808 196 8565.

Please avoid calling the practice with any general queries about the COVID-19 vaccine or vaccine certificates as we are unable to give you any more information and we need to try and keep phone-lines open for people who are unwell and needing medical care. Many thanks for your ongoing patience and cooperation.

(Updated 31 March 2022)

Address

526-528 King Street,                     
Aberdeen. AB24 5RS

Jesmond Drive,
Aberdeen. AB22 8UR