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Send mail to ? Old Machar Medical Practice Administrator with comments about this web site.  Please do NOT sent any medical questions via email.  The practice are unable to answer any medical questions via email due to security issues.


Disclaimer: The information given in these pages is provided for information only.  Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided.  Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.


The Old Machar Medical Practice is not responsible for the content of external Internet sites.  These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.

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Suggestions & Complaints

Suggestions:


We welcome suggestions for improving our services, and these should either be left in the prescription request boxes at each reception desk, or addressed to the practice manager.


Feedback from you as patients is vital to allow us to improve the services we offer.


Complaints:


All the Doctors and Staff in the Old Machar Medical Practice hope that we are offering an effective and efficient service. However, in view of the complexity of problems we deal with, we cannot guarantee that everything will always be perfect.


We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.


Complaints should be addressed to the Practice Manager or to any of the doctors in the practice. Alternatively ask for an appointment with the Practice Manager to discuss the problem.  She will explain the complaints procedure to you and will make sure your concerns are dealt with promptly. It would be a great help if you can be as specific about the complaint as possible.


What we shall do


Old Machar Medical Practice follows the current NHS Complaints Procedure.


Full details of this procedure can be found by clicking here or on the logo below.











Complaining on behalf of someone else


If you are complaining on behalf of someone else, please be aware that this Practice is bound by strict rules of medical confidentiality and we cannot divulge a patient's medical history unless we have their permission to do so.  If you are complaining on behalf of someone else, we have to know that you have permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.  A form for this purpose is available at the practice upon request.


How can you help us avoid problems


The majority of problems arising between the primary health care team and patients are ones of communication. You can help us avoid these in a number of ways:


PLEASE HELP US TO HELP YOU!