SERVICE INFORMATION

GP/Clinician Appointments:
We continue to provide all initial GP/Clinician contact via telephone or video call, or via our online eConsult system (accessible via the practice website – www.oldmachar.co.uk under eConsult). 

For booked appointments, a clinician will contact you by telephone (or video if you would prefer) as close to the time of your booked appointment as possible and will advise you as to the best course of action for your clinical query. Patients will be seen face-to-face if the clinician feels a physical examination or in person consultation is necessary.

Practice Nurse Appointments:
As part of a national redesign of services, many of the traditional GP Practice Nurse roles have been partially or fully taken over by the Aberdeen City Health and Social Care Partnership (HSCP).  Procedures such as Blood Pressure Checks, Blood tests, Wound care, etc. are now largely done by CTAC nurses employed by Aberdeen HSCP.   Many of these staff remain providing appointments within our practice for patients.  However, it may mean attendance at a CTAC "hub" rather than your practice for such procedures.  Further information can be found here.

Our Practice nurses continue to provide extensive services including venepuncture, electrocardiography, acute wound management, cervical screening and chronic illness reviews.   We are also currently trialling a new "online review" for some conditions including diabetes, COPD, asthma, and oral contraception - watch out for text messages for those that are included.  

If you have a Face-2-Face appointment arranged:
New Scottish Government guidance comes into effect from Tuesday 16 May 2023 meaning face masks 😷 are no longer need to be worn in healthcare settings. Staff, patients and visitors may choose to continue to wear a face mask if they wish.
If you wish your clinician to wear a mask when being seen face2face please let reception know and we can happily accommodate.
We do however ask if you are coming to the practice and have any respiratory symptoms to please inform our reception team and please wear a mask when entering the practice. This will protect vulnerable patients in our waiting room and allow your clinician to wear the appropriate PPE protection.  Please bring your own fluid resistant face mask to use, but if you present at the practice without one we will provide you with one.

Midwife/Health Visitor/Psychologist/Links Worker/Podiatry etc. Appointments:
Services provided by health visitors, midwives, links workers, psychology, and podiatry are not controlled by the practice directly. Queries relating to provision of these services should be directed to the specific services.

Vaccination services
Vaccination services (including Childhood, Adult, Maternity, Travel, Flu, and Covid-19 vaccinations) are no longer provided by the practice.  For information regarding the Grampian Vaccination service, including eligibility criteria and contact details can be found on their website https://www.grampianvax.com/

Repeat Prescriptions:
Can be ordered online by clicking HERE or via our dedicated prescription telephone lines (King Street Surgery: 01224-846601 & Jesmond Drive Surgery: 01224-846570).

Medical Certificates and Letter Requests:
We are encouraging emailing of medical certificates rather than collection from the surgery. Our suggestion is to use our eConsult system to request medical certificates and other letter requests as this will provide us with an up to date email address in order to forward the certificate to you.

Online Appointment Booking:
At present we have suspended all online appointment bookings. The online system does not triage patients in the same way as receptionists. Please call the surgery on 0345-3370510 to discuss your appointment needs. Online repeat prescriptions and eConsult services are not affected.  

Advice about coronavirus:
For the latest information regarding Coronavirus, including information on testing, and vaccinations please visit NHS Inform at www.nhsinform.scot.

If you or the person you are calling about think they have any COVID symptoms and are significantly unwell please contact the surgery for further advice (or 111 in the out of hours period). Advice for those with milder covid symptoms can be found here.